Notice: Please note that in accordance with Australian Fair Trading guidelines The Amber Room makes no therapeutic claims and does not provide medical advice. The material provided is for information and educational purposes only and is not a substitute for medical treatment or diagnosis. The Amber Room assumes no responsibility for treatment or cure of any illness or disease. We always recommend seeking medical advice from your qualified natural/health professional. Information provided is strictly a source of general information.

Here are the answers to a few questions we get asked all the time... hopefully it helps make your experience with The Amber Room more enjoyable!

NOTE: Please retain your order confirmation email as proof of purchase.

The Amber Room pricing
All prices in The Amber Room are in Australian Dollars, exclusive of GST (unless otherwise specified). 

Where does The Amber Room ship to?
The Amber Room ships anywhere in Australia with Parcel Tracking (insurance available upon request) and internationally (no tracking) with Australia Post.   We also offer Platinum Express Post within Australia - please select it (for an additional charge) at the check out.  If you require further information about postage, please contact us. 

How much is shipping? 
Outside of special promotional periods, shipping starts from $5.00 for Australia Post (including parcel tracking) within Australia. Insurance and Express Post ias available for an additional charge.  The total cost of shipping for your order will appear in your shopping cart.  International customers should contact The Amber Room to confirm shipping costs before an order is placed. Please email us sales@theamberroom.com.au

How long will it take to receive my order?
The Amber Room aims to package and ship orders within 48 hours under usual circumstances.  Due to unforeseen circumstances, there may be postage delays at this time.  Postage is by Australia Post with Tracking unless you request otherwise.

I need my order urgently - can you help? The Amber Room takes special care to package and ship within 48 hours and posts by Australia Post.  If you require your order urgently, please advise us and we will do our best to meet your request.  You may select and pay for Platinum Express Post for which Australia Post guarantees next day delivery to certain post codes in Australia.  Please check your own post code for availability of this service - refer to the Australia Post website  We endeavour to post within 48 hours of payment clearing, unless otherwise stated.

Is my order insured once it leaves The Amber Room?
Not unless you select it. Insurance is available for Australian Residents for an additional fee. The Amber Room ships only by Australia Post with tracking or Platinum Express Post in Australia unless you request otherwise.  We take special care to package and ship within 48 hours.  Please contact us if you require further information on insurance or if you are an international customer.

How do I pay?
The Amber Room accepts Direct EFT or Paypal.  Credit cards are accpeted via Paypal.  If you wish to pay by another means, please email us.

Does The Amber Room accept returns?
Unfortunately The Amber Room does not accept returns outside of our statutory obligations.  As such we recommend that you select items accordingly.  If you are unsure about something, please email us and we will be pleased to assist you.

My question is not answered here, what can I do?
The Amber Room would love to hear from you to see how we can assist you.  Please email us at sales@theamberroom.com.au.